We do not operate “personal lists” and patients have the opportunity to see any of the doctors across either site.
These can be booked in one of three ways:
- via the receptionist
- by using our automated telephone booking system which can be used 24 hours a day, 7 days per week by ringing 01252 730100
- or by accessing our online appointments system
Please try to avoid contacting the surgery to book an appointment on the day that you wish to be seen. We have a limited number of appointments that are available for booking on the day, but would encourage patients to book ahead for routine problems where possible to allow for emergency appointments to be available on the day. If you have a problem that is considered to be an emergency and cannot wait for the next available routine appointment, you will be booked into a 5-minute emergency only, book on the day appointment. Thank you for your co-operation.
We do continually monitor our appointment system to ensure that we provide the best possible care for our patients.
Please note whilst we endeavour to provide the best possible service for our patients at all times, we are experiencing an unprecedented demand for appointments at this time.
Automated Telephone Booking System
This facility is now available 24 hours a day, 7 days a week
Appointments are released to the system throughout the day and night. As well as booking a routine appointment with the doctor, you can check change or cancel an appointment and can also use the system to book blood tests, smears and INR tests.
PLEASE MAKE USE OF THIS SYSTEM WHERE POSSIBLE WHEN BOOKING APPOINTMENTS
- Five minute emergency appointments are available daily, but are specifically for emergency situations and not for routine problems
- Telephone consultations are also available daily
- Chronic Disease Management (Asthma, Heart clinic, Diabetes, Hypertension) appointments are available throughout the week with the Nurses
- Phlebotomy clinics are run daily
Please ask one of our receptionists when you are next in the surgery and they will provide you with a unique login and password which will allow you to access the online appointments system. Please bring a form of Identification with you.
When making an appointment with the Practice Nurse, please give the receptionist a brief indication as to what the problem is so that you can be given the correct appointment type.
We have now set up an appointment reminder system to allow text messages to be sent to your mobile phone reminding you of the day and time of your appointment. This is to reduce the number of patients who miss appointments as a result of having forgotten about them. It will also prompt patients to contact the surgery to cancel or rearrange an appointment if necessary.
We will also be using text messages to remind you when you are due a disease review with one of the practice nurses. In order to be included in this system, we need your consent and your mobile number. Please email the surgery or complete the consent form which can be collected from reception.