Repeat Prescriptions

Important note: we are sorry for the inconvenience but we do not take prescription requests over the telephone.

Please request via our website or post/bring your repeat request into the surgery.  Our requirements

• Please allow 48 hours for your prescription to be processed
• Please be precise with medication.
• Please detail exactly the strengths.
• Please indicate if you intend to collect your prescriptions from the surgery or the Bourne Pharmacy. 
• Please ensure that you have included your full name and address and ideally a contact telephone number. 

Lower Bourne - Order Your Prescription Online

Farnham Centre - Order Your Prescription Online

Note: your repeat prescription will take 2 working days.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

Why do I need to Register for this service?

We have changed out webiste to ensure that information is passed on in the most secure way.

Do I need to Register every time I request a prescription?

No, this only needs to be done the first time that you use the service

What if I do not receive an email allowing me to activate the system?

Please make sure that you follow all of the steps in our help sheet.  If you still have problems please contact the surgery and we will help you further.

Will I receive an email confirming receipt of my request?

No, you will not receive an email, but the system stores a history of everything you ordered under "Repeat Request History".

Can I use my email address for more than one family member?

Yes, log on in the usual way as above using email address and password.  In the box entitled "save requests" click on the drop down arrow and choose new patient.  Another patient's information can then be added and will be saved for next time.

Why can I not put the quantity in of the medication I am requesting?

The quantitiy of your repeat medication is decided by the doctor when it is first prescribed to you.  This will not change and therefore when you make a request this is the quantity you will be prescribed.

How long will my prescription take to be issued

We do ask that you allow 24 hours for prescription requests.

Farnham Dene Medical Practice

Prescription Registration -  Patient Help sheet

We are aware that some of our patients have had problems registering to use our online prescription service.  The system has changed recently to ensure that information is being passed to us securely.

Patients need only follow the steps for registration once, it is then possible to logon using your registered email address and password.

To Register:

• Logon to website www.farnhamdene.com
• Click on prescriptions, repeat prescriptions
• Choose required site
• Choose Click here to register
• Enter your email address and chosen password and tick the box to agree terms and conditions
• Click register
• You will be advised to log on to your email to complete the next step
• When email is received, click on Confirm my registration
• You will then have a message in red to say that your registration has been confirmed
• Enter your email address and password, you will then have access to Repeat medication Manager, where you can enter your details.
• Please note this process only needs to be completed once, when you next log on you can just enter email address and password

There are a very few email addresses (some AOL ones) that will not register with the website and we need to arrange for them to be registered manually.

If you have correctly followed all of the above steps and you are still not receiving an email to allow you to activate the system.  Please contact us and we will help you further.

Registering more than one patient with the same email address

It is possible to register families with the same email address if you have a household email address that is used by all.  Please follow these steps:

• If you have already registered the email address, log on in the usual way as above using email address and password
• In the box entitled “save requests”, click on the drop down arrow and choose new patient
• Another patients information can then be entered and each time the Repeat Medication Manager is used, the relevant patient name should be chosen from the drop down box

Ordering Medication

You will be asked for the name of the drug that you are requesting and the strength.  You will not be asked for the quantity as medication is issued according to the quantity on your repeat request, which is decided by the doctor.

Repeat Request History

Repeat Medication Manager stores the history of patient medication requests and you will be able to see this each time you log on by clicking on Repeat Request History.  In here you will see a record of what you have asked for and the status.  You will NOT therefore receive a confirmation email stating that your request has been received by the practice.

We are aware that the above information may seem that we have made the system more complicated for patients to use.  However once you have registered it is very straightforward and patients will quickly become familiarised with it.