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NEW ONLINE SERVICE FAQs

Do I need to Register every time I request a prescription?

No, this only needs to be done the first time that you use the service.  When collecting login details please bring a form of ID with you

Will I receive an email confirming receipt of my request?

No, you will not receive an email, but the system stores a history of everything you ordered.

Can I use my email address for more than one family member?

To keep patient's records secure each patient will need their own login and password.

Why can I not see all my medication on the repeat medication list?

The doctor who prescribed your medication will decide whether it will be listed as a repeat medication on your records.  This is a safety issue to ensure you are reviewed appropriately before any further medication is prescribed for you.  If it is appropriate for you to order further prescriptions of the medication online it will be available for you to see and order when you login.

How long will my prescription take to be issued

We do ask that you allow 48 hours for prescription requests.

 
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