Lower Bourne SurgeryTel: 01252 730100
Farnham Centre For HealthTel: 01252 730100
PLEASE NOTE: The old online prescription request system has now been closed. Please follow the link below to order your repeat prescriptions online.
If you have not already done so, please collect your login details from the surgery for the new system before your next prescription is due. You will need to bring some ID with you when collecting your login details. These details are to enable you to login to the online appointment system and request repeat prescriptions.
You will not be able to log into the new system with the username and password used for the old repeat prescription system.
Appointments online prescription system (new system): Front Desk Prescription System (recent system)
Important note: we regret we are unable to take prescription requests over the telephone.
Please send your request via our website/ post or bring your repeat request into the surgery. Our requirements:
Note: PLEASE ALLOW 2 WORKING DAYS FOR YOUR PRESCRIPTION REQUEST TO BE PROCESSED
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
From 1 April 2014, the charges are:
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
NEW ONLINE SERVICE FAQs
Do I need to Register every time I request a prescription?
No, this only needs to be done the first time that you use the service. When collecting login details please bring a form of ID with you
Will I receive an email confirming receipt of my request?
No, you will not receive an email, but the system stores a history of everything you ordered.
Can I use my email address for more than one family member?
To keep patient's records secure each patient will need their own login and password.
Why can I not see all my medication on the repeat medication list?
The doctor who prescribed your medication will decide whether it will be listed as a repeat medication on your records. This is a safety issue to ensure you are reviewed appropriately before any further medication is prescribed for you. If it is appropriate for you to order further prescriptions of the medication online it will be available for you to see and order when you login.
How long will my prescription take to be issued
We do ask that you allow 48 hours for prescription requests.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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