Measles cases are continuing to rise across the country, so please check you are fully vaccinated and, if not, call the practice to book an appointment for your vaccination. Also, if you are presenting with a rash and temperature DO NOT COME INTO THE PRACTICE but please call and speak to our reception team for advice.

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Patient News

Avicenna Pharmacy

We have been informed that there will be staff shortages at Avicenna pharmacy over the next 6 weeks, so patients should be aware there may be delays in them processing prescriptions. Please therefore ensure you put your requests in to us with plenty of notice to allow for these delays, or perhaps consider using an alternative pharmacy until they are fully staffed again.

We have been informed that there will be staff shortages at Avicenna pharmacy over the next 6 weeks, so patients should be aware there may be delays in them processing prescriptions. Please therefore ensure you put your requests in to us with plenty of notice to allow for these delays, or perhaps consider using an alternative pharmacy until they are fully staffed again.

11 Jun, 2024
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Whooping Cough cases continue to rise

Whooping cough (pertussis) cases are continuing to rise, with 1,319 cases confirmed in March 2024 compared with 858 cases for the whole of 2023. The infection can be serious for babies who are too young to start their vaccinations and may lead to complications resulting in hospitalisation and even death. The pertussis vaccination in pregnancy provides protection for pregnant women and young babies against serious illness. The NHS is encouraging anyone pregnant to come forward and be vaccinated. We recommend patients who are pregnant check their NHS app to confirm they have received this vaccine and if not call the practice to book an appointment with the nurse.

Whooping cough (pertussis) cases are continuing to rise, with 1,319 cases confirmed in March 2024 compared with 858 cases for the whole of 2023. The infection can be serious for babies who are too young to start their vaccinations and may lead to complications resulting in hospitalisation and even death. The pertussis vaccination in pregnancy provides protection for pregnant women and young babies against serious illness. The NHS is encouraging anyone pregnant to come forward and be vaccinated. We recommend patients who are pregnant check their NHS app to confirm they have received this vaccine and if not call the practice to book an appointment with the nurse.

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Strength & Stability Exercise Classes

The Quiet Balance Class is for people of all ages returning to exercise after time away / ill health/ medical issues.  It is also suitable for people needing more one-on-one time with a PT instructor, after a fall, or who would like to prevent falling.  

The Quiet Balance Class is for people of all ages returning to exercise after time away / ill health/ medical issues.  It is also suitable for people needing more one-on-one time with a PT instructor, after a fall, or who would like to prevent falling.  

6 Jun, 2024
6 Jun, 2024
ADHD Diagnosis

We have seen an increasing number of patients contacting the practice regarding how to obtain an ADHD diagnosis, so one of our recently qualified trainees, Dr Emily Rowlands, has put together a document to help answer some of these questions.  Please click on this link to find out more.

 

We have seen an increasing number of patients contacting the practice regarding how to obtain an ADHD diagnosis, so one of our recently qualified trainees, Dr Emily Rowlands, has put together a document to help answer some of these questions.  Please click on this link to find out more.

 

Legs Matter Week

10th to 14th June is Legs Matter Week which is aimed at raising awareness of the importance of the correct treatment of leg and foot conditions. There are events being held across the UK, as well as useful information about what to ask your GP or healthcare professional. For more information please visit Legs Matter Week | Events & Leg & Foot Health | 10–14 June 2024 for more information.

10th to 14th June is Legs Matter Week which is aimed at raising awareness of the importance of the correct treatment of leg and foot conditions. There are events being held across the UK, as well as useful information about what to ask your GP or healthcare professional. For more information please visit Legs Matter Week | Events & Leg & Foot Health | 10–14 June 2024 for more information.

4 Jun, 2024
3 Jun, 2024
May 2024 Appointment Numbers

Here at Farnham Dene we have been working hard to ensure you get the care you need. In May 2024 we delivered:

  • 4490 total appointments in practice
  • 1867 face to face appointments
  • 2623 telephone appointments
  • 1965 PATCHS online requests
  • 518 FICS same day appointments
  • 4230 phone calls answered

However 82 patients did not attend their appointment.

Please therefore let us know in advance if you are unable to attend your appointment. This will free it up for someone else who needs it.

 Thank you.

Here at Farnham Dene we have been working hard to ensure you get the care you need. In May 2024 we delivered:

  • 4490 total appointments in practice
  • 1867 face to face appointments
  • 2623 telephone appointments
  • 1965 PATCHS online requests
  • 518 FICS same day appointments
  • 4230 phone calls answered

However 82 patients did not attend their appointment.

Please therefore let us know in advance if you are unable to attend your appointment. This will free it up for someone else who needs it.

 Thank you.

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New Dad Group
31 May, 2024
31 May, 2024
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Managing Low Mood & Anxiety Course
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Nurses' Day 2024

We will be celebrating #NursesDay by thinking about the incredible difference our nursing team make to patients lives every day. We are fortunate to have an amazing nursing team in practice, and hope you think so too!

We will be celebrating #NursesDay by thinking about the incredible difference our nursing team make to patients lives every day. We are fortunate to have an amazing nursing team in practice, and hope you think so too!

7 May, 2024
30 Apr, 2024
Patient Access Multi-factor Authentication

PATIENT ACCESS CHANGE TO LOGIN PROCESS

To ensure the highest level of security to your confidential NHS medical records, Patient Access will now be asking patients to enter a 6 digit time-based passcode each time they sign-in, as well as their username and password. To access a passcode, patients will need to install an authenticator app on their mobile, tablet or desktop device.

For step by step instructions on how to set up the authenticator app please go to Sign-in or register using two-factor authentication | Patient Access Support Portal.

Note: If you have biometrics (Face ID or Touch ID) enabled, you will not be asked to enter an authentication code each time you sign-in. Alternatively, if you are within England, you can use NHS Login to access your Patient Access account instead. 

If you are experiencing difficulties with the authenticator app or logging in, please go to the Patient Access troubleshooting page or call and ask to speak to our registrations team.

We have raised a query with Patient Access to find out if there is a way of logging in without the authenticator app but have not yet had a response.

 

PATIENT ACCESS CHANGE TO LOGIN PROCESS

To ensure the highest level of security to your confidential NHS medical records, Patient Access will now be asking patients to enter a 6 digit time-based passcode each time they sign-in, as well as their username and password. To access a passcode, patients will need to install an authenticator app on their mobile, tablet or desktop device.

For step by step instructions on how to set up the authenticator app please go to Sign-in or register using two-factor authentication | Patient Access Support Portal.

Note: If you have biometrics (Face ID or Touch ID) enabled, you will not be asked to enter an authentication code each time you sign-in. Alternatively, if you are within England, you can use NHS Login to access your Patient Access account instead. 

If you are experiencing difficulties with the authenticator app or logging in, please go to the Patient Access troubleshooting page or call and ask to speak to our registrations team.

We have raised a query with Patient Access to find out if there is a way of logging in without the authenticator app but have not yet had a response.

 

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Buggy Walks
19 Apr, 2024
18 Apr, 2024
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First Steps to Support

First Steps to Support is a free phoneline to help those facing life's stresses and looking to improve their mental wellbeing.

The friendly staff at First Steps to Support are available to:

  • Understand what's on your mind, what's troubling you, and what you would like to be different
  • Work with you to explore the best way of helping you
  • Guide you to the right support to lighten the load, help you cope better and enjoy life again

First Steps to Support is available:

Monday 8am-3pm

Tuesday 9am-4pm

Wednesday 10am-5pm

Thursday 9am-7pm

Friday 10am-2pm

The service is available for anyone 18 years and over living in the boroughs of Guildford and Waverley, UK.

First Steps to Support is a free phoneline to help those facing life's stresses and looking to improve their mental wellbeing.

The friendly staff at First Steps to Support are available to:

  • Understand what's on your mind, what's troubling you, and what you would like to be different
  • Work with you to explore the best way of helping you
  • Guide you to the right support to lighten the load, help you cope better and enjoy life again

First Steps to Support is available:

Monday 8am-3pm

Tuesday 9am-4pm

Wednesday 10am-5pm

Thursday 9am-7pm

Friday 10am-2pm

The service is available for anyone 18 years and over living in the boroughs of Guildford and Waverley, UK.

Medication Monitoring

Patients who are prescribed and take certain medications require regular monitoring to inform the GP how well the medicine is working and to reduce the risk of adverse side effects.  Monitoring can take the form of blood tests or other diagnostic tests and is essential to help your GP decide if you can continue with your treatment. We will routinely be in touch via text message, email or telephone call to advise you when your monitoring is due. We allow 4 weeks for your blood test to be booked and for the results to come back to your GP. If we have not had your results back after 4 weeks, we will be in touch with a further reminder. If we cannot see any results after this time, we will write to you to notify you that your medication will be reduced until you are able to attend your monitoring appointment. 

To help us contact you, please ensure we have your correct contact details on your records, including a mobile number, and if this requires updating, please contact our reception team. If you are unable to attend a blood test or diagnostic test appointment within the required timescales, please do contact us via reception or using our admin facility on PATCHs to let us know.

Please note, if your medication is prescribed by a hospital, all blood tests will be requested and followed up by your consultant, and if your medication is being prescribed by the practice, you will need to use the blood form generated by the practice to ensure we receive the results.

Patients who are prescribed and take certain medications require regular monitoring to inform the GP how well the medicine is working and to reduce the risk of adverse side effects.  Monitoring can take the form of blood tests or other diagnostic tests and is essential to help your GP decide if you can continue with your treatment. We will routinely be in touch via text message, email or telephone call to advise you when your monitoring is due. We allow 4 weeks for your blood test to be booked and for the results to come back to your GP. If we have not had your results back after 4 weeks, we will be in touch with a further reminder. If we cannot see any results after this time, we will write to you to notify you that your medication will be reduced until you are able to attend your monitoring appointment. 

To help us contact you, please ensure we have your correct contact details on your records, including a mobile number, and if this requires updating, please contact our reception team. If you are unable to attend a blood test or diagnostic test appointment within the required timescales, please do contact us via reception or using our admin facility on PATCHs to let us know.

Please note, if your medication is prescribed by a hospital, all blood tests will be requested and followed up by your consultant, and if your medication is being prescribed by the practice, you will need to use the blood form generated by the practice to ensure we receive the results.

18 Mar, 2024
12 Mar, 2024
Documents

Information about a software issue that prevented documents from being visible to patients.  

We understand that some of our patients may have been unable to view certain documents (e.g. letters from the hospital) when using online services (e.g. NHS App and Patient Access) due to a software problem. We sincerely apologise for any inconvenience this may have caused. We are pleased to inform you that this issue has been resolved; any new documents added to your electronic GP health records will be visible and any older, affected documents will become visible over the next few weeks.  

Your GP team will have been able to access the letters, so your care will not have been affected during this time. 

Information about a software issue that prevented documents from being visible to patients.  

We understand that some of our patients may have been unable to view certain documents (e.g. letters from the hospital) when using online services (e.g. NHS App and Patient Access) due to a software problem. We sincerely apologise for any inconvenience this may have caused. We are pleased to inform you that this issue has been resolved; any new documents added to your electronic GP health records will be visible and any older, affected documents will become visible over the next few weeks.  

Your GP team will have been able to access the letters, so your care will not have been affected during this time. 

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Free Infant Feeding Cafe
4 Mar, 2024
23 Nov, 2023
Urgent Clinical Requests

We would like to remind patients that all URGENT clinical requests should be made by telephone to our reception team to avoid delay in their triage.

PATCHS requests are triaged within 3 working days so only routine requests should come through via this route. We have recently seen more urgent requests being made through PATCHS and want to ensure that patients are aware this could lead to delays in their request being actioned.

FOR ALL URGENT REQUESTS CALL US ON 01252 730100 BETWEEN 8AM AND 1PM AND 2PM AND 6.30PM.
 

 

We would like to remind patients that all URGENT clinical requests should be made by telephone to our reception team to avoid delay in their triage.

PATCHS requests are triaged within 3 working days so only routine requests should come through via this route. We have recently seen more urgent requests being made through PATCHS and want to ensure that patients are aware this could lead to delays in their request being actioned.

FOR ALL URGENT REQUESTS CALL US ON 01252 730100 BETWEEN 8AM AND 1PM AND 2PM AND 6.30PM.
 

 

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The Cinnamon Trust

The Cinnamon Trust is the only national charity what helps older people and the terminally ill take care of their pets. The Cinnamon Trust has 20,000 kind hearted, animal loving volunteers who offer their time and support to help others. They assist with things like walking dogs, fostering if an owner is in hospital and taking pets to the vets. The goal is to make sure the owner has all the help they need to stay together with their pet and to know that their furry, feathered or any beloved animal is in safe hands.

Find out more at www.cinnamon.org.uk or call 01736 757900.

The Cinnamon Trust is the only national charity what helps older people and the terminally ill take care of their pets. The Cinnamon Trust has 20,000 kind hearted, animal loving volunteers who offer their time and support to help others. They assist with things like walking dogs, fostering if an owner is in hospital and taking pets to the vets. The goal is to make sure the owner has all the help they need to stay together with their pet and to know that their furry, feathered or any beloved animal is in safe hands.

Find out more at www.cinnamon.org.uk or call 01736 757900.

16 Feb, 2024
Measles

Millions of parents and carers in England are being urged to book their children in for their missed measles, mumps, and rubella (MMR) vaccine as part of a major new NHS drive to protect children from becoming seriously unwell, as measles cases continue to rise across the country.

The NHS campaign has seen parents of children aged from six to 11 years contacted encouraging them to make an appointment with their child’s GP practice for any missed MMR vaccines. NHS figures show more than 3.4 million* children under the age of 16 years are either unprotected or not fully protected and at risk of catching these serious and completely preventable diseases. Measles is a serious illness, and one in five children who get the disease have to be admitted to hospital for treatment.

Two doses of the safe and effective MMR vaccine are needed for maximum life-long protection, with the first dose given around the child’s first birthday, and the second dose given at around three years and four months old (pre-school booster). However, anyone can catch up at any age on any missed doses and it’s never too late to protect yourself.

So we would urge you to check if you and your children have received two doses of the vaccine and if you are in any doubt please contact the practice. 

www.england.nhs.uk/2024/01/nhs-launches-catch-up-campaign-for-missed-mmr-vaccines/

Millions of parents and carers in England are being urged to book their children in for their missed measles, mumps, and rubella (MMR) vaccine as part of a major new NHS drive to protect children from becoming seriously unwell, as measles cases continue to rise across the country.

The NHS campaign has seen parents of children aged from six to 11 years contacted encouraging them to make an appointment with their child’s GP practice for any missed MMR vaccines. NHS figures show more than 3.4 million* children under the age of 16 years are either unprotected or not fully protected and at risk of catching these serious and completely preventable diseases. Measles is a serious illness, and one in five children who get the disease have to be admitted to hospital for treatment.

Two doses of the safe and effective MMR vaccine are needed for maximum life-long protection, with the first dose given around the child’s first birthday, and the second dose given at around three years and four months old (pre-school booster). However, anyone can catch up at any age on any missed doses and it’s never too late to protect yourself.

So we would urge you to check if you and your children have received two doses of the vaccine and if you are in any doubt please contact the practice. 

www.england.nhs.uk/2024/01/nhs-launches-catch-up-campaign-for-missed-mmr-vaccines/

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Waverley Family Centre Storytime
16 Feb, 2024
13 Feb, 2024
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Mental Health Crisis Helpline
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Free Stop Smoking Clinic
13 Feb, 2024
24 Jan, 2024
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FFT 2023 summary

Thank you to the 4583 patients who took the time to provide us with feedback and recommendations in 2023. 

We would like to assure you we do take all of your comments on board and use these to drive improvement of our patient experience.

Thank you to the 4583 patients who took the time to provide us with feedback and recommendations in 2023. 

We would like to assure you we do take all of your comments on board and use these to drive improvement of our patient experience.

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TalkPlus

Contact TalkPlus for free NHS support with low mood, anxiety, stress, OCD or worry. They have teams specially trained to assist with sleep, lifestyle changes, adjustment to living with health conditions. They also have a team of Employment Advisors to support their patients.

For more information and a self-referral form visit www.talkplus.org.uk

Contact TalkPlus for free NHS support with low mood, anxiety, stress, OCD or worry. They have teams specially trained to assist with sleep, lifestyle changes, adjustment to living with health conditions. They also have a team of Employment Advisors to support their patients.

For more information and a self-referral form visit www.talkplus.org.uk

19 Jan, 2024
9 Jan, 2024
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Men's Mental Health

Mentell provides an opportunity for men aged 18+ to talk in a safe and confidential space, free from advice and judgement. Please scan the QR code for more details.

Mentell provides an opportunity for men aged 18+ to talk in a safe and confidential space, free from advice and judgement. Please scan the QR code for more details.

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2023 Appointment Numbers
8 Jan, 2024
12 Dec, 2023
NHS App gets a new look

Download the latest NHS App update.

The NHS App has been redesigned to make it simpler and easier to access NHS services.

Some items have moved within the App, but all the health services you need are still available. Your settings will remain the same before and after the update too. 

The new, user-friendly version of the NHS App will start to be available from December 12th, making it easier to: 

  • order repeat prescriptions
  • access 111 Online
  • view your GP record
  • and much more…

Need some help using the NHS App? Use the in-app Help feature or visit nhs.uk/nhs-app for guidance.

Download the latest NHS App update.

The NHS App has been redesigned to make it simpler and easier to access NHS services.

Some items have moved within the App, but all the health services you need are still available. Your settings will remain the same before and after the update too. 

The new, user-friendly version of the NHS App will start to be available from December 12th, making it easier to: 

  • order repeat prescriptions
  • access 111 Online
  • view your GP record
  • and much more…

Need some help using the NHS App? Use the in-app Help feature or visit nhs.uk/nhs-app for guidance.

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Surrey County Council Warm Welcome

Surrey County Council have set up a network of Warm Welcomes across Surrey to provide support to residents in these challenging times.

Surrey County Council have set up a network of Warm Welcomes across Surrey to provide support to residents in these challenging times.

5 Dec, 2023
5 Dec, 2023
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Surrey County Council Cost of Living Campaign

A range of information to help Surrey residents this winter.

A range of information to help Surrey residents this winter.

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Antibiotic Resistance

Antibiotics are essential medicines for treating bacterial infections in both human and animals. However they are losing their effectiveness at an increasing rate. Bacteria can adapt and find ways to survive the effects of an antibiotic. They become "antibiotic resistant" so that the antibiotic no longer works. The more you use an antibiotic, the more bacteria can become resistant to it.

Antibiotics should be taken as prescribed, never saved for later or shared with others; it is important we use antibiotics un the right way, the right drug, at the right dose, at the right time for the right duration. Appropriate use of antibiotics will slow down the development of antibiotic resistance.

There are very few new antibiotics in the development pipeline, which is why it is important we use our existing antibiotics wisely and make sure these life-saving medicines continue to stay effective for us, our children and grandchildren.

So how should you treat a common infection?

  • Get plenty of rest until you feel better
  • Take pain relief if you need to
  • Drink plenty of fluids so that you pass pale coloured urine regularly
  • For coughs, try honey and cough medicines. For sore throats, try medicated lozenges and pain relief
  • Soothe eye infections with clean warm or cold damp flannel
  • For outer ear infection, apply local heat such as a warm flannel

How long will my infection last?

  • Cough - 21 days
  • Sore throat or earache - 7-8 days
  • Common cold - 14 days
  • Norovirus (winter vomiting) - 2-3 days
  • Sinus infection - 14-21 days

Contact your GP  if our symptoms are getting worse or you are no better by the times above.

Your body can normally fight off common infections on it's own. You do not need antibiotics unless symptoms of a bacterial infection (such as urine infection) are severe. Taking antibiotics when you do not need to puts you and your family at risk. Follow your healthcare professional's advice on antibiotics.

Antibiotics are essential medicines for treating bacterial infections in both human and animals. However they are losing their effectiveness at an increasing rate. Bacteria can adapt and find ways to survive the effects of an antibiotic. They become "antibiotic resistant" so that the antibiotic no longer works. The more you use an antibiotic, the more bacteria can become resistant to it.

Antibiotics should be taken as prescribed, never saved for later or shared with others; it is important we use antibiotics un the right way, the right drug, at the right dose, at the right time for the right duration. Appropriate use of antibiotics will slow down the development of antibiotic resistance.

There are very few new antibiotics in the development pipeline, which is why it is important we use our existing antibiotics wisely and make sure these life-saving medicines continue to stay effective for us, our children and grandchildren.

So how should you treat a common infection?

  • Get plenty of rest until you feel better
  • Take pain relief if you need to
  • Drink plenty of fluids so that you pass pale coloured urine regularly
  • For coughs, try honey and cough medicines. For sore throats, try medicated lozenges and pain relief
  • Soothe eye infections with clean warm or cold damp flannel
  • For outer ear infection, apply local heat such as a warm flannel

How long will my infection last?

  • Cough - 21 days
  • Sore throat or earache - 7-8 days
  • Common cold - 14 days
  • Norovirus (winter vomiting) - 2-3 days
  • Sinus infection - 14-21 days

Contact your GP  if our symptoms are getting worse or you are no better by the times above.

Your body can normally fight off common infections on it's own. You do not need antibiotics unless symptoms of a bacterial infection (such as urine infection) are severe. Taking antibiotics when you do not need to puts you and your family at risk. Follow your healthcare professional's advice on antibiotics.

13 Nov, 2023
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Shingles
How can taking action on climate change make all our lives better?
9 Nov, 2023
9 Nov, 2023
Get smart with Antibiotics
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When was your last inhaler review?
8 Nov, 2023
8 Nov, 2023
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Working together for a greener NHS
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Breathe Easy Asthma Webinars
2 Nov, 2023
31 Oct, 2023
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Talking Groups for Men
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5K Your Way
31 Oct, 2023
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Care Farnham - Volunteers Needed
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Farnham Assist - Help Required
5 Oct, 2023
5 Oct, 2023
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Waverley Family Centre - Drop-in Session
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Waverley Family Centre - Sensory Play and Stay
5 Oct, 2023
14 Sep, 2023
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Outcrowd
How you make a complaint about primary care services has changed

There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:

o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or

o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.

After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:

South East Complaints Hub

NHS Frimley ICB

Aldershot Centre for Health

Hospital Hill 

Aldershot 

Hampshire 

GU11 1AY

Phone number: 0300 561 0290 

Email address: frimleyicb.southeastcomplaints@nhs.net

As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.

Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.

Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.

Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.

There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:

o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or

o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.

After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:

South East Complaints Hub

NHS Frimley ICB

Aldershot Centre for Health

Hospital Hill 

Aldershot 

Hampshire 

GU11 1AY

Phone number: 0300 561 0290 

Email address: frimleyicb.southeastcomplaints@nhs.net

As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.

Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.

Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.

Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.

4 Aug, 2023
18 Aug, 2023
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NHS App: A More Secure and Reliable Way to Receive Messages from Your Surgery

Please click the link below to download the NHS App.

NHS App | www.nhs.uk

Please click the link below to download the NHS App.

NHS App | www.nhs.uk

Using your Adrenaline Auto-Injector

Please find a short video published by the Medicines & Healthcare products Regulatory Agency which shows how to correctly use an Adrenaline Auto-Injector (AAI)

Please find a short video published by the Medicines & Healthcare products Regulatory Agency which shows how to correctly use an Adrenaline Auto-Injector (AAI)

10 Jul, 2023
20 Jun, 2023
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Farnham Dene is now a Parkrun Practice!

Farnham Dene has recently become a Parkrun Practice, hoping to improve the health and wellbeing of patients by socially prescribing physical activity at one of the more than 660 Parkrun’s that take place throughout the UK every weekend.

Parkrun’s are free 5km events, held every Saturday morning at 9am, where you are welcome to walk, run, jog, volunteer or spectate. Our two local Parkruns are in Rushmoor and Alice Holt Forest. Not only is this a great way to be active, but it is also an opportunity to socialise, make friends and be part of a welcoming, supportive community.

The Chief Medical Officer and the UK Government have repeatedly emphasised the importance of being active in the fresh air for overall health. Having an active lifestyle can help improve mental health, build self-esteem and mood, improve sleep quality and energy, give a sense of rootedness and belonging, build resilience to COVID-19 and other illnesses, reduce the risk of developing many diseases and promote quality of life.

The UK CMO's advice is for ALL adults to get at least 150 minutes of moderate intensity activity or 75 minutes of high intensity activity per week – and just 10 additional minutes can make a clinical difference, reducing the impact of the chronic health conditions GP’s and their teams see every day.

Physical activity is safe, even for people living with symptoms of multiple long-term conditions. Regular physical activity, in combination with standard medical care, has an important role in the management and prevention of many long-term conditions.

People with long-term conditions are often fearful of worsening their condition or experiencing potentially undesired consequences from physical activity. In fact, when physical activity levels are increased gradually, the risk of serious adverse events is very low. Well informed, person-centred conversations with healthcare professionals can reassure people and further reduce this risk.

Please speak to your GP if you have any concerns. 

For more information on a Parkrun near you visit www.parkrun.org.uk

Farnham Dene has recently become a Parkrun Practice, hoping to improve the health and wellbeing of patients by socially prescribing physical activity at one of the more than 660 Parkrun’s that take place throughout the UK every weekend.

Parkrun’s are free 5km events, held every Saturday morning at 9am, where you are welcome to walk, run, jog, volunteer or spectate. Our two local Parkruns are in Rushmoor and Alice Holt Forest. Not only is this a great way to be active, but it is also an opportunity to socialise, make friends and be part of a welcoming, supportive community.

The Chief Medical Officer and the UK Government have repeatedly emphasised the importance of being active in the fresh air for overall health. Having an active lifestyle can help improve mental health, build self-esteem and mood, improve sleep quality and energy, give a sense of rootedness and belonging, build resilience to COVID-19 and other illnesses, reduce the risk of developing many diseases and promote quality of life.

The UK CMO's advice is for ALL adults to get at least 150 minutes of moderate intensity activity or 75 minutes of high intensity activity per week – and just 10 additional minutes can make a clinical difference, reducing the impact of the chronic health conditions GP’s and their teams see every day.

Physical activity is safe, even for people living with symptoms of multiple long-term conditions. Regular physical activity, in combination with standard medical care, has an important role in the management and prevention of many long-term conditions.

People with long-term conditions are often fearful of worsening their condition or experiencing potentially undesired consequences from physical activity. In fact, when physical activity levels are increased gradually, the risk of serious adverse events is very low. Well informed, person-centred conversations with healthcare professionals can reassure people and further reduce this risk.

Please speak to your GP if you have any concerns. 

For more information on a Parkrun near you visit www.parkrun.org.uk

Living Well with COPD

Join TalkPlus for a free NHS course - Living Well with COPD - being held at Upper Hale Community Centre on various dates in June and July.

For more information or to book your place call TalkPlus on 01252 533 355 or self refer online at www.talkplus.org.uk quoting Living Well with COPD course.

Join TalkPlus for a free NHS course - Living Well with COPD - being held at Upper Hale Community Centre on various dates in June and July.

For more information or to book your place call TalkPlus on 01252 533 355 or self refer online at www.talkplus.org.uk quoting Living Well with COPD course.

4 May, 2023
28 Apr, 2023
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Health Checks

Are you up-to-date on your free NHS Health Check?

If you are aged 40-74, taking up your NHS Health Check every five years can help to spot early signs of serious conditions. It helps find ways to lower this risk. The check includes a cholesterol check, blood pressure and assessment of your risk of diabetes.

As we get older, we have a higher risk of developing conditions such as heart disease, stroke, kidney disease, type 2 diabetes or dementia. If you do not already have a pre-existing condition, you should receive a letter from us inviting you to take up the free check.

However, if you think you might have missed out, you can call us to book your 30-minute appointment. Following the NHS Health Check, you’ll be given advice to maintain or improve your health, which is good news for your future wellbeing and the NHS.

For further information please go to Healthy Surrey Health Checks

Are you up-to-date on your free NHS Health Check?

If you are aged 40-74, taking up your NHS Health Check every five years can help to spot early signs of serious conditions. It helps find ways to lower this risk. The check includes a cholesterol check, blood pressure and assessment of your risk of diabetes.

As we get older, we have a higher risk of developing conditions such as heart disease, stroke, kidney disease, type 2 diabetes or dementia. If you do not already have a pre-existing condition, you should receive a letter from us inviting you to take up the free check.

However, if you think you might have missed out, you can call us to book your 30-minute appointment. Following the NHS Health Check, you’ll be given advice to maintain or improve your health, which is good news for your future wellbeing and the NHS.

For further information please go to Healthy Surrey Health Checks

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Parksinson's Local Support

The Guildford and South Surrey branch of Parkinson's UK provide support, friendship and activities in the local area for the wellbeing of those of all ages with Parkinson's, their families, and carers.

For more information please click here

Alternatively visitwww.guildfordparkinsons.org.uk.

 

The Guildford and South Surrey branch of Parkinson's UK provide support, friendship and activities in the local area for the wellbeing of those of all ages with Parkinson's, their families, and carers.

For more information please click here

Alternatively visitwww.guildfordparkinsons.org.uk.

 

21 Apr, 2023
28 Mar, 2023
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Free Stop Smoking Clinic
How to treat hayfever with over the counter medicines

Treating your hayfever with OTC (over the counter) medicines 

Hayfever is caused by the body reacting to pollen from grasses, flowers, trees and/or weeds as if it is harmful to the body. The body reacts by producing histamine. This causes the unpleasant symptoms we know as hayfever. Symptoms can include some or all of the following: 

• Itchy eyes/throat 

• Sneezing, blocked/runny nose 

• Watering, red eyes (allergic conjunctivitis) 

• Headaches, blocked sinuses 

• Shortness of breath 

• Tiredness 

• The sensation of mucus running down the back of the throat, called post-nasal drip

How do I know if I have hayfever or a cold? 

If your symptoms only last about a week it is/was probably a cold but if symptoms continue, then it is more likely to be hayfever. There isn’t a cure for hayfever yet and you cannot prevent it, but there are some things you can do to help yourself. 

Hayfever can be treated without seeing the GP. If you are experiencing common seasonal hayfever symptoms you should no longer go to your GP to get a prescription. Instead, you can buy over-the-counter (OTC) medication from a local pharmacy or supermarket. 

Your local pharmacist will be able to advise you on the most appropriate treatment and if or when you should see a doctor for your symptoms. There are some age limits when buying OTC medications.

Some do's and don'ts to help

Do

  • put Vaseline around your nostrils to trap pollen
  • wear wraparound sunglasses to stop pollen getting into your eyes
  • shower and change your clothes after you have been outside, to wash pollen off
  • stay indoors whenever possible
  • keep windows and doors shut as much as possible
  • vacuum regularly and dust with a damp cloth
  • buy a pollen filter for the air vents in your car and a vacuum cleaner with a special HEPA filter

Don't

  • do not cut grass or walk on grass
  • so not spend too much time outside
  • do not keep fresh flowers in the house
  • do not smoke or be around smoke - it makes your symptoms worse
  • do not dry clothes outside - they can catch pollen
  • do not let pets into the house if possible - they can carry pollen indoors

Common Treatments

For general hayfever symptoms - such as sneezing, itchy throat, coughing - use simple antihistamine tablets, capsules or liquid. Antihistamines may cause drowsiness. Loratadine and cetirizine are available in both tablets and liquid and are taken usually once a day for those aged 12 yrs and over, or twice a day for younger children – see table below for age ranges. Fexofenadine tablets are also now available as an OTC medicine. Acrivastine is available as a capsule and can be taken up to 3 times a day. The above antihistamines are referred to as “second generation” antihistamines and are less likely to cause drowsiness. Chlorphenamine is available as a tablet and a liquid and is taken up to 4 times a day. It may cause drowsiness. DO NOT TAKE 2 ANTIHISTAMINES TOGETHER UNLESS RECOMMENDED BY YOUR DOCTOR.

For nasal symptoms – such as runny nose, sneezing and congestion –those aged 18yrs and over may use a steroid nasal spray. This works by reducing inflammation in the nose and helps control allergic symptoms associated with hayfever. This will not produce immediate relief and can take 2-3weeks of regular use before full benefit is seen. For best results start using 2-3 weeks before the likely onset of symptoms and make sure you use it every day. A pharmacist can check your technique to help make sure you are using it correctly. A steroid nasal spray can also ease eye symptoms. Beclometasone, budesonide, fluticasone, mometasone and triamcinolone are steroid nasal sprays available to purchase over the counter. These cannot be sold over the counter for children under 18 yrs old. They should be discarded 3 months after first opening.  Saltwater nasal sprays may also help. The aim of saltwater sprays is to wash pollen out of the nostrils. This can sometimes help to reduce the need for steroid nasal sprays.

For eye symptoms ie, red watery itchy eyes – use eye drops. Eye drops containing sodium cromoglycate – can stop the release of histamine from cells to stop the watering and provide relief from itchiness. They need to be used regularly in both eyes to prevent symptoms. Sometimes they can make the vision blurry when first put in the eye(s) but this will clear. Sodium cromoglycate eye drops can be used throughout the hayfever season if needed. All eye drops should be discarded one month after opening to reduce risk of infection.

When should I seek further advice from my doctor's surgery?

•  If symptoms cannot be controlled with medications you have purchased or there are troublesome side effects caused by the medication. 

• Any wheezing or any shortness of breath or worsening of asthma. 

• If your child is under 2 years old. 

• If the pattern of your symptoms is unusual, such as occurring during the winter or only at your workplace. It is likely that a substance other than pollen is responsible and further testing may be required to confirm this. 

• If you are pregnant or breastfeeding.
 

Treating your hayfever with OTC (over the counter) medicines 

Hayfever is caused by the body reacting to pollen from grasses, flowers, trees and/or weeds as if it is harmful to the body. The body reacts by producing histamine. This causes the unpleasant symptoms we know as hayfever. Symptoms can include some or all of the following: 

• Itchy eyes/throat 

• Sneezing, blocked/runny nose 

• Watering, red eyes (allergic conjunctivitis) 

• Headaches, blocked sinuses 

• Shortness of breath 

• Tiredness 

• The sensation of mucus running down the back of the throat, called post-nasal drip

How do I know if I have hayfever or a cold? 

If your symptoms only last about a week it is/was probably a cold but if symptoms continue, then it is more likely to be hayfever. There isn’t a cure for hayfever yet and you cannot prevent it, but there are some things you can do to help yourself. 

Hayfever can be treated without seeing the GP. If you are experiencing common seasonal hayfever symptoms you should no longer go to your GP to get a prescription. Instead, you can buy over-the-counter (OTC) medication from a local pharmacy or supermarket. 

Your local pharmacist will be able to advise you on the most appropriate treatment and if or when you should see a doctor for your symptoms. There are some age limits when buying OTC medications.

Some do's and don'ts to help

Do

  • put Vaseline around your nostrils to trap pollen
  • wear wraparound sunglasses to stop pollen getting into your eyes
  • shower and change your clothes after you have been outside, to wash pollen off
  • stay indoors whenever possible
  • keep windows and doors shut as much as possible
  • vacuum regularly and dust with a damp cloth
  • buy a pollen filter for the air vents in your car and a vacuum cleaner with a special HEPA filter

Don't

  • do not cut grass or walk on grass
  • so not spend too much time outside
  • do not keep fresh flowers in the house
  • do not smoke or be around smoke - it makes your symptoms worse
  • do not dry clothes outside - they can catch pollen
  • do not let pets into the house if possible - they can carry pollen indoors

Common Treatments

For general hayfever symptoms - such as sneezing, itchy throat, coughing - use simple antihistamine tablets, capsules or liquid. Antihistamines may cause drowsiness. Loratadine and cetirizine are available in both tablets and liquid and are taken usually once a day for those aged 12 yrs and over, or twice a day for younger children – see table below for age ranges. Fexofenadine tablets are also now available as an OTC medicine. Acrivastine is available as a capsule and can be taken up to 3 times a day. The above antihistamines are referred to as “second generation” antihistamines and are less likely to cause drowsiness. Chlorphenamine is available as a tablet and a liquid and is taken up to 4 times a day. It may cause drowsiness. DO NOT TAKE 2 ANTIHISTAMINES TOGETHER UNLESS RECOMMENDED BY YOUR DOCTOR.

For nasal symptoms – such as runny nose, sneezing and congestion –those aged 18yrs and over may use a steroid nasal spray. This works by reducing inflammation in the nose and helps control allergic symptoms associated with hayfever. This will not produce immediate relief and can take 2-3weeks of regular use before full benefit is seen. For best results start using 2-3 weeks before the likely onset of symptoms and make sure you use it every day. A pharmacist can check your technique to help make sure you are using it correctly. A steroid nasal spray can also ease eye symptoms. Beclometasone, budesonide, fluticasone, mometasone and triamcinolone are steroid nasal sprays available to purchase over the counter. These cannot be sold over the counter for children under 18 yrs old. They should be discarded 3 months after first opening.  Saltwater nasal sprays may also help. The aim of saltwater sprays is to wash pollen out of the nostrils. This can sometimes help to reduce the need for steroid nasal sprays.

For eye symptoms ie, red watery itchy eyes – use eye drops. Eye drops containing sodium cromoglycate – can stop the release of histamine from cells to stop the watering and provide relief from itchiness. They need to be used regularly in both eyes to prevent symptoms. Sometimes they can make the vision blurry when first put in the eye(s) but this will clear. Sodium cromoglycate eye drops can be used throughout the hayfever season if needed. All eye drops should be discarded one month after opening to reduce risk of infection.

When should I seek further advice from my doctor's surgery?

•  If symptoms cannot be controlled with medications you have purchased or there are troublesome side effects caused by the medication. 

• Any wheezing or any shortness of breath or worsening of asthma. 

• If your child is under 2 years old. 

• If the pattern of your symptoms is unusual, such as occurring during the winter or only at your workplace. It is likely that a substance other than pollen is responsible and further testing may be required to confirm this. 

• If you are pregnant or breastfeeding.
 

24 Mar, 2023
14 Mar, 2023
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Sport in Mind - Badminton & Table Tennis
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Sport in Mind - Yoga
14 Mar, 2023
6 Feb, 2023
Haslemere Minor Injuries Unit

Haslemere Minor Injuries Unit

The minor injuries unit is for adults and children over two years of age. It is run by a team of skilled nurse practitioners who can assess, diagnose and treat patients with minor injuries.

The unit often has shorted waiting times that A&E and there is no need to make an appointment, although you can call 111 for advice and a time slot to attend.

The unit is open Monday to Sunday, 8am to 5pm, as a walk-in service. it is located in Church Lane, Haslemere GU27 2BJ.

What minor injuries can they treat?

  • Wounds – cuts, bruises and grazes.
  • Minor burns.
  • Suspected broken bones, strains, and sprains (including an X-ray service).
  • Minor eye injuries.
  • Minor head injuries (with no loss of consciousness).
  • Removal of foreign bodies from ears, eyes or nose or from under the skin (splinters).
  • Bites and stings.

What are they unable to treat?

  • Serious, life threatening injuries or illnesses including breathing difficulties and severe chest pain. Please dial 999.
  • Old/ongoing injuries
  • Allergic reactions.
  • Earache, sore throat, colds, coughs, flu and chest infections.
  • Tooth ache.
  • Mental health problems.
  • Pregnancy related problems.
  • Injuries that require a neck, chest, back or facial X-ray.
  • Stomach pain, vomiting and diarrhoea.
  • Overdoses and alcohol related problems.

Going to the Minor Injury Unit

  • There is no need to make an appointment. You can simply walk in during their opening hours (8am-5pm).
  • During busy times, it may not be possible to offer a full consultation to people who arrive close to closing (from 4pm).
  • If you would like advice about your condition and if the Minor Injuries Unit is the right place for you, please call NHS 111. They can give you a time slot to attend to reduce your waiting time.

Haslemere Minor Injuries Unit

The minor injuries unit is for adults and children over two years of age. It is run by a team of skilled nurse practitioners who can assess, diagnose and treat patients with minor injuries.

The unit often has shorted waiting times that A&E and there is no need to make an appointment, although you can call 111 for advice and a time slot to attend.

The unit is open Monday to Sunday, 8am to 5pm, as a walk-in service. it is located in Church Lane, Haslemere GU27 2BJ.

What minor injuries can they treat?

  • Wounds – cuts, bruises and grazes.
  • Minor burns.
  • Suspected broken bones, strains, and sprains (including an X-ray service).
  • Minor eye injuries.
  • Minor head injuries (with no loss of consciousness).
  • Removal of foreign bodies from ears, eyes or nose or from under the skin (splinters).
  • Bites and stings.

What are they unable to treat?

  • Serious, life threatening injuries or illnesses including breathing difficulties and severe chest pain. Please dial 999.
  • Old/ongoing injuries
  • Allergic reactions.
  • Earache, sore throat, colds, coughs, flu and chest infections.
  • Tooth ache.
  • Mental health problems.
  • Pregnancy related problems.
  • Injuries that require a neck, chest, back or facial X-ray.
  • Stomach pain, vomiting and diarrhoea.
  • Overdoses and alcohol related problems.

Going to the Minor Injury Unit

  • There is no need to make an appointment. You can simply walk in during their opening hours (8am-5pm).
  • During busy times, it may not be possible to offer a full consultation to people who arrive close to closing (from 4pm).
  • If you would like advice about your condition and if the Minor Injuries Unit is the right place for you, please call NHS 111. They can give you a time slot to attend to reduce your waiting time.
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Need help with your muscle or joint problems?

The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:

  • Lower back pain
  • Back and leg pain
  • Neck pain
  • Shoulder pain
  • Ankle pain
  • Knee pain
  • Soft Tissue Lower Limb pain
  • Hip pain

You can self-refer to the app by clicking on this link

Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.

You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.

If you develop another condition, select your new condition from within the app and it will be added to your account.

The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:

  • Lower back pain
  • Back and leg pain
  • Neck pain
  • Shoulder pain
  • Ankle pain
  • Knee pain
  • Soft Tissue Lower Limb pain
  • Hip pain

You can self-refer to the app by clicking on this link

Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.

You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.

If you develop another condition, select your new condition from within the app and it will be added to your account.

30 Jan, 2023
Testosterone guidelines

The Medicines & Healthcare products Regulatory Agency has published recent guidance on the risk of accidental exposure of children to testosterone from a topical testosterone gel used by their parents and caregivers and provide advice to avoid this.

Guidance recommends that patients who are prescribed the gel follow the following steps and take care that the testosterone product is not accidentally transferred onto the skin of someone else:

  • after applying the product, wash your hands with soap and water o once the product has dried, cover the application site with clean clothing (such as a t-shirt)
  • before physical contact with another person (adult or child), wash the application site with soap and water after the recommended time period following application has passed

Topical testosterone products are gels or creams applied directly to the skin. They are authorised to replace testosterone in men who do not produce sufficient natural testosterone; a condition known as hypogonadism. It acts in the same way as the testosterone that is produced in the body, which is responsible for the development of genitals and maintaining sexual characteristics (deepening of voice, hair growth, and sex drive). These products are also used outside of the licence for a range of conditions, including for peri/post-menopausal symptoms in women.

If the testosterone in the product is accidentally transferred to someone else through physical contact, it can lead to increased blood testosterone levels in the other person. It can cause facial and body hair growth, deepening of voice and changes in the menstrual cycle of women, or accelerated height, genital enlargement, and early puberty (including development of pubic hair) in children.

The Medicines & Healthcare products Regulatory Agency has published recent guidance on the risk of accidental exposure of children to testosterone from a topical testosterone gel used by their parents and caregivers and provide advice to avoid this.

Guidance recommends that patients who are prescribed the gel follow the following steps and take care that the testosterone product is not accidentally transferred onto the skin of someone else:

  • after applying the product, wash your hands with soap and water o once the product has dried, cover the application site with clean clothing (such as a t-shirt)
  • before physical contact with another person (adult or child), wash the application site with soap and water after the recommended time period following application has passed

Topical testosterone products are gels or creams applied directly to the skin. They are authorised to replace testosterone in men who do not produce sufficient natural testosterone; a condition known as hypogonadism. It acts in the same way as the testosterone that is produced in the body, which is responsible for the development of genitals and maintaining sexual characteristics (deepening of voice, hair growth, and sex drive). These products are also used outside of the licence for a range of conditions, including for peri/post-menopausal symptoms in women.

If the testosterone in the product is accidentally transferred to someone else through physical contact, it can lead to increased blood testosterone levels in the other person. It can cause facial and body hair growth, deepening of voice and changes in the menstrual cycle of women, or accelerated height, genital enlargement, and early puberty (including development of pubic hair) in children.

Worried about Strep A or Scarlet Fever?

Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.

Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.

Podcast on Strep A with Dr Sabina Shaik

Please listen to the podcast here.

Please listen to the podcast here.

UPDATED - Strep A infections

It’s understandable that parents are feeling worried with the recent headlines on group A strep. When is it a viral infection and when is it group A strep? This video from our own Dr Streeter de Diego will help you decide when you need to seek advice helping you get the right help at the right place and at the right time. 

It’s understandable that parents are feeling worried with the recent headlines on group A strep. When is it a viral infection and when is it group A strep? This video from our own Dr Streeter de Diego will help you decide when you need to seek advice helping you get the right help at the right place and at the right time. 

23 Dec, 2022
9 Dec, 2022
Health & Welfare Support

Directory of support

People all across Surrey are feeling the impact of increasing costs and pressure on household budgets. This directory of support is designed to help, by pulling together all the financial and welfare advice on offer in the county.

Surrey's ultimate ambition is that no one is left behind. That means helping those who need it most and improving quality of life for everyone.

For financial, health or general welfare information visit the following website - Surrey Health & Welfare Support

Directory of support

People all across Surrey are feeling the impact of increasing costs and pressure on household budgets. This directory of support is designed to help, by pulling together all the financial and welfare advice on offer in the county.

Surrey's ultimate ambition is that no one is left behind. That means helping those who need it most and improving quality of life for everyone.

For financial, health or general welfare information visit the following website - Surrey Health & Welfare Support

Baby self-feeding pillows

An urgent safety alert has been issued by the Office for Product and Safety Standards for baby self-feeding pillows. 

Please see more information here: Urgent Safety Alert issued for baby self-feeding pillows - GOV.UK (www.gov.uk)

An urgent safety alert has been issued by the Office for Product and Safety Standards for baby self-feeding pillows. 

Please see more information here: Urgent Safety Alert issued for baby self-feeding pillows - GOV.UK (www.gov.uk)

7 Dec, 2022
6 Dec, 2022
Strep A Infections

There is understandable concern in the community given the widely reported cases of severe Strep A infections in the National Media.

As you might expect, we have been inundated with urgent requests to review children with fever and sore throats – many of whom have minor cold-type symptoms.

Please can we urge you to look at the link below which highlights the symptoms of scarlet fever and Strep A and the traffic light symptoms that help guide who should be seen by a doctor:

https://tinyurl.com/ycyh3bak

Please consider this guidance before contacting the Practice if you have concerns about a child who is unwell. Whilst we clearly understand the anxiety in the community, if we are inundated with children with minor symptoms of illness, it compromises our ability to assess those with more severe and concerning symptoms in a timely manner.

Thank you for your consideration.

There is understandable concern in the community given the widely reported cases of severe Strep A infections in the National Media.

As you might expect, we have been inundated with urgent requests to review children with fever and sore throats – many of whom have minor cold-type symptoms.

Please can we urge you to look at the link below which highlights the symptoms of scarlet fever and Strep A and the traffic light symptoms that help guide who should be seen by a doctor:

https://tinyurl.com/ycyh3bak

Please consider this guidance before contacting the Practice if you have concerns about a child who is unwell. Whilst we clearly understand the anxiety in the community, if we are inundated with children with minor symptoms of illness, it compromises our ability to assess those with more severe and concerning symptoms in a timely manner.

Thank you for your consideration.

Register COVID Vaccinations given Overseas

If you received your COVID vaccination overseas, you can arrange for this to be added to your medical record by going to NHS.uk. This service is available to anyone who has an NHS number and is aged 5 years or over.

If you received your COVID vaccination overseas, you can arrange for this to be added to your medical record by going to NHS.uk. This service is available to anyone who has an NHS number and is aged 5 years or over.

5 Dec, 2022
15 Nov, 2022
Parkwalk at Parkrun

This October marks 18 years since the very first Parkrun event. Parkrun is open to everyone, no matter who they are or where they come from. Whether people volunteer, walk, jog or run they are welcomed with open arms.

The Parkwalk at Parkrun campaign is encouraging more people to experience the benefits of walking at Parkrun. Walking is a great way of soaking up the atmosphere, getting the opportunity to chat to people, being active and is something whole families or friendship groups can do together. It's also a great first step towards a healthier and happier lifestyle.

Walking can help manage or prevent health conditions, enhance your mood, boost fitness and bring you into contact with some amazing places and people.

Joe Wicks will also be joining Parkrun for "Walk with Joe" over the first two weekends in November, as part of this year's BBC Children in Need's fundraising campaign.

So why not think about walking at a Parkrun now?  For more information go to parkrun.org.uk, and to sign up, register here.

This October marks 18 years since the very first Parkrun event. Parkrun is open to everyone, no matter who they are or where they come from. Whether people volunteer, walk, jog or run they are welcomed with open arms.

The Parkwalk at Parkrun campaign is encouraging more people to experience the benefits of walking at Parkrun. Walking is a great way of soaking up the atmosphere, getting the opportunity to chat to people, being active and is something whole families or friendship groups can do together. It's also a great first step towards a healthier and happier lifestyle.

Walking can help manage or prevent health conditions, enhance your mood, boost fitness and bring you into contact with some amazing places and people.

Joe Wicks will also be joining Parkrun for "Walk with Joe" over the first two weekends in November, as part of this year's BBC Children in Need's fundraising campaign.

So why not think about walking at a Parkrun now?  For more information go to parkrun.org.uk, and to sign up, register here.

Sexual Wellbeing Surrey

Having good sexual health is an important part of staying physically and emotionally healthy. If you're sexually active, you could be negatively affected by a sexual health decision and may need to take precautions or access sexual health services.

To find the best service for your needs:

Having good sexual health is an important part of staying physically and emotionally healthy. If you're sexually active, you could be negatively affected by a sexual health decision and may need to take precautions or access sexual health services.

To find the best service for your needs:

1 Nov, 2022
20 Oct, 2022
Travel Vaccinations

If you are requiring travel vaccinations, it is important you contact us 6-8 weeks before you are due to travel in order for us to safely plan your vaccinations. If you leave it later than this, we may need to redirect you to a private travel clinic.

If you are requiring travel vaccinations, it is important you contact us 6-8 weeks before you are due to travel in order for us to safely plan your vaccinations. If you leave it later than this, we may need to redirect you to a private travel clinic.

OTC Medication Prescribing

A GP, nurse or pharmacist will generally not give you a prescription for over the counter (OTC) medicines for a range of minor health conditions.

This is because of government policy to reduce the amount of money the NHS spends on prescriptions for treating minor conditions that usually get better on their own.

Instead, OTC medicines are available to buy in a pharmacy or supermarket. Find your nearest pharmacy.

The team of health professionals at your local pharmacy can offer help and clinical advice to manage minor health concerns. If your symptoms suggest it's more serious, they'll ensure you get the care you need.

By reducing the amount it spends on OTC medicines, the NHS can give priority to treatments for people with more serious conditions, such as cancer, diabetes and mental health problems.

A GP, nurse or pharmacist will generally not give you a prescription for over the counter (OTC) medicines for a range of minor health conditions.

This is because of government policy to reduce the amount of money the NHS spends on prescriptions for treating minor conditions that usually get better on their own.

Instead, OTC medicines are available to buy in a pharmacy or supermarket. Find your nearest pharmacy.

The team of health professionals at your local pharmacy can offer help and clinical advice to manage minor health concerns. If your symptoms suggest it's more serious, they'll ensure you get the care you need.

By reducing the amount it spends on OTC medicines, the NHS can give priority to treatments for people with more serious conditions, such as cancer, diabetes and mental health problems.

6 Sep, 2022
Know Your Numbers campaign

Blood Pressure UK are running a Know Your Numbers campaign from 5th to 11th September, with it's focus being to encourage people to measure, modify and manage their blood pressure:

  • Measure your blood pressure to see if it's under control
  • Modify your lifestyle if necessary
  • Manage your blood pressure and your health to beat the 'silent killer'

Here are some reasons why everyone should Know Their Numbers:

  • 1 in 2 strokes and heart attacks are the result of high blood pressure
  • 1 in 3 adults in the UK have high blood pressure
  • 1 in 2 adults with high blood pressure don't know they have it or aren't receiving treatment
  • 6 million people in the UK alone have high blood pressure and don't know it
  • £2.1 billion - how much high blood pressure costs the NHS every year

For more information visit https://www.bloodpressureuk.org/know-your-numbers/ 

If you find your blood pressure is high, please do a further 7 days of readings, twice a day at the same time, and send the readings through to us via an eConsult or email admin.farnhamdene@nhs.net.

Blood Pressure UK are running a Know Your Numbers campaign from 5th to 11th September, with it's focus being to encourage people to measure, modify and manage their blood pressure:

  • Measure your blood pressure to see if it's under control
  • Modify your lifestyle if necessary
  • Manage your blood pressure and your health to beat the 'silent killer'

Here are some reasons why everyone should Know Their Numbers:

  • 1 in 2 strokes and heart attacks are the result of high blood pressure
  • 1 in 3 adults in the UK have high blood pressure
  • 1 in 2 adults with high blood pressure don't know they have it or aren't receiving treatment
  • 6 million people in the UK alone have high blood pressure and don't know it
  • £2.1 billion - how much high blood pressure costs the NHS every year

For more information visit https://www.bloodpressureuk.org/know-your-numbers/ 

If you find your blood pressure is high, please do a further 7 days of readings, twice a day at the same time, and send the readings through to us via an eConsult or email admin.farnhamdene@nhs.net.

Student Vaccinations

Now is the time to ensure your vaccinations are up to date before you go to university.  Please check your online account to view your immunisation history - you need to have received 1 x Men ACWY, 2 x MMR and 2 x HPV for girls. If you have not, please contact the surgery to book an appointment with the nurse.

Students told to get up to date with vaccinations ahead of Freshers' Week - GOV.UK (www.gov.uk)

Now is the time to ensure your vaccinations are up to date before you go to university.  Please check your online account to view your immunisation history - you need to have received 1 x Men ACWY, 2 x MMR and 2 x HPV for girls. If you have not, please contact the surgery to book an appointment with the nurse.

Students told to get up to date with vaccinations ahead of Freshers' Week - GOV.UK (www.gov.uk)

Be Your Best

Be Your Best is a free service for Surrey families with children aged 0-12  who are above the healthy weight range. Families will be offered 6 x one-to-one sessions and 6 x online group sessions. These sessions include:

  • Live cooking workshops
  • Interactive supermarket tours
  • Meal planning for the whole family
  • Reducing anxiety
  • Managing screen time
  • How to become and active family
  • Importance of sleep

For more information please visit www.bybsurrey.org or email beyourbest@surreycc.gov.uk

Be Your Best is a free service for Surrey families with children aged 0-12  who are above the healthy weight range. Families will be offered 6 x one-to-one sessions and 6 x online group sessions. These sessions include:

  • Live cooking workshops
  • Interactive supermarket tours
  • Meal planning for the whole family
  • Reducing anxiety
  • Managing screen time
  • How to become and active family
  • Importance of sleep

For more information please visit www.bybsurrey.org or email beyourbest@surreycc.gov.uk

Talk Plus Self Referral

Please be aware that you can self-refer to Talk Plus for free help with concerns about anxiety, low-mood, depression, panic, and OCD. They also offer services for women who feel low after having a baby and for Military Veterans.

Please visit the below website for further information:

https://www.talkplus.org.uk/self-referraloptin-revised-0122

Please be aware that you can self-refer to Talk Plus for free help with concerns about anxiety, low-mood, depression, panic, and OCD. They also offer services for women who feel low after having a baby and for Military Veterans.

Please visit the below website for further information:

https://www.talkplus.org.uk/self-referraloptin-revised-0122

1 Jul, 2022
18 Jul, 2022
GREENER PRACTICE

Instead of discarding used or unwanted inhalers in your household refuse/recycling, please return them to your pharmacy or bring them to reception. 

The most common inhalers used in the UK are metered dose inhalers (MDI’s). MDI’s make up 3-4% of the entire NHS  carbon footprint due to their propellants. All pharmacies can send MDI’s and other types of inhaler for medical waste incineration and some pharmacies take part in specialist recycling, both of which dispose of the propellants more safely. 

The closest pharmacies currently participating in specialist MDI recycling are: 

  • Chapel Lane Pharmacy 102-104 Chapel Lane, Farnborough, Hants GU14 9BL
  • Chase Pharmacy at Forest Surgery 60 Forest Road, Bordon, Hants GU35 0BP

There is more information on the website greeninhaler.org where you can also find details on other pharmacies participating in inhaler recycling.

At Farnham Dene Medical Practice we have recycling boxes in reception where you can bring back MDI’s. 

A staff member will take them for recycling for you if you are unable to. However please note: as staff will be doing this in their own time, we ask that you use this scheme if this is the only way you can recycle your inhaler.

Greener Practice – Greener Practice – UK's primary care sustainability network

Aerosol spray inhalers - Poster

Instead of discarding used or unwanted inhalers in your household refuse/recycling, please return them to your pharmacy or bring them to reception. 

The most common inhalers used in the UK are metered dose inhalers (MDI’s). MDI’s make up 3-4% of the entire NHS  carbon footprint due to their propellants. All pharmacies can send MDI’s and other types of inhaler for medical waste incineration and some pharmacies take part in specialist recycling, both of which dispose of the propellants more safely. 

The closest pharmacies currently participating in specialist MDI recycling are: 

  • Chapel Lane Pharmacy 102-104 Chapel Lane, Farnborough, Hants GU14 9BL
  • Chase Pharmacy at Forest Surgery 60 Forest Road, Bordon, Hants GU35 0BP

There is more information on the website greeninhaler.org where you can also find details on other pharmacies participating in inhaler recycling.

At Farnham Dene Medical Practice we have recycling boxes in reception where you can bring back MDI’s. 

A staff member will take them for recycling for you if you are unable to. However please note: as staff will be doing this in their own time, we ask that you use this scheme if this is the only way you can recycle your inhaler.

Greener Practice – Greener Practice – UK's primary care sustainability network

Aerosol spray inhalers - Poster

NHS COVID Pass for Children

Children under 18 and the NHS COVID Pass

If you're aged 5 to 17 years old, you can get an NHS COVID Pass for travel if you're going abroad.

Children under 5 cannot get an NHS COVID Pass. They may need to show proof of a negative test when travelling.

You do not need an NHS COVID Pass to go to domestic events and venues in England.

Information:

If you're going abroad, check the foreign travel advice on GOV.UK to find out the entry requirements of the country you're visiting.

How to get an NHS COVID Pass

Age 5 to 11

You can request an NHS COVID Pass online for a child aged 5 to 11 if you are their parent or legal guardian.

Their NHS COVID Pass can be sent by email immediately if they:

  • live in England or the Isle of Man
  • have a mobile phone number or email address on their GP record – check with the GP surgery if you're not sure

If your child lives in Wales, or does not have a phone number or email address on their GP record you can get an NHS COVID Pass letter. This can take up to 7 working days to arrive.

Age 12 or over

You can get an NHS COVID Pass online if you're aged 12 or over. You'll be asked to create an NHS login if you do not have one already.

What is NHS login

If you do not have an NHS Login, and you're aged 12 to 15, you can request an NHS COVID Pass online to be emailed to you immediately.

Age 13 or over

You can get an NHS COVID Pass online or using the NHS App if you're 13 or over. You'll be asked to create an NHS login if you do not have one already.

If you do not have an NHS Login, and you're aged 13 to 15, you can request an NHS COVID Pass online to be emailed to you immediately.

Information:

If you need an NHS COVID Pass in other formats

You can also get an NHS COVID Pass in other formats (a letter, audio, big print or Braille) using the Get your NHS COVID Pass letter service.

These can take up to 7 working days to arrive.

An NHS COVID Pass recovery letter for travel that shows proof of a positive COVID-19 NHS PCR test in the past 180 days is now available for children aged 5 to 11. This new option is in addition to the NHS COVID Pass letter for travel which has been available since April for children who have received a full primary course of a COVID-19 vaccination.

The letters can be requested by parents or legal guardians via the NHS website or by calling 119, and the child will receive one or both letters depending on their eligibility. The letter is not available via GP practices. The letter will be posted to the address on the child’s NHS record. Further details can be found on the GOV.UK guidance pages

Children under 18 and the NHS COVID Pass

If you're aged 5 to 17 years old, you can get an NHS COVID Pass for travel if you're going abroad.

Children under 5 cannot get an NHS COVID Pass. They may need to show proof of a negative test when travelling.

You do not need an NHS COVID Pass to go to domestic events and venues in England.

Information:

If you're going abroad, check the foreign travel advice on GOV.UK to find out the entry requirements of the country you're visiting.

How to get an NHS COVID Pass

Age 5 to 11

You can request an NHS COVID Pass online for a child aged 5 to 11 if you are their parent or legal guardian.

Their NHS COVID Pass can be sent by email immediately if they:

  • live in England or the Isle of Man
  • have a mobile phone number or email address on their GP record – check with the GP surgery if you're not sure

If your child lives in Wales, or does not have a phone number or email address on their GP record you can get an NHS COVID Pass letter. This can take up to 7 working days to arrive.

Age 12 or over

You can get an NHS COVID Pass online if you're aged 12 or over. You'll be asked to create an NHS login if you do not have one already.

What is NHS login

If you do not have an NHS Login, and you're aged 12 to 15, you can request an NHS COVID Pass online to be emailed to you immediately.

Age 13 or over

You can get an NHS COVID Pass online or using the NHS App if you're 13 or over. You'll be asked to create an NHS login if you do not have one already.

If you do not have an NHS Login, and you're aged 13 to 15, you can request an NHS COVID Pass online to be emailed to you immediately.

Information:

If you need an NHS COVID Pass in other formats

You can also get an NHS COVID Pass in other formats (a letter, audio, big print or Braille) using the Get your NHS COVID Pass letter service.

These can take up to 7 working days to arrive.

An NHS COVID Pass recovery letter for travel that shows proof of a positive COVID-19 NHS PCR test in the past 180 days is now available for children aged 5 to 11. This new option is in addition to the NHS COVID Pass letter for travel which has been available since April for children who have received a full primary course of a COVID-19 vaccination.

The letters can be requested by parents or legal guardians via the NHS website or by calling 119, and the child will receive one or both letters depending on their eligibility. The letter is not available via GP practices. The letter will be posted to the address on the child’s NHS record. Further details can be found on the GOV.UK guidance pages

22 Feb, 2022
What is Social Prescribing?

For more information on social prescribing, please watch the following short video:

https://m.youtube.com/watch?v=O9azfXNcqD8

For more information on social prescribing, please watch the following short video:

https://m.youtube.com/watch?v=O9azfXNcqD8

National Data Opt Out

Information about your health and care helps us improve your individual care, speed up diagnosis, plan your local services and research new treatments.

In May 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about how it is used.

You can choose whether your confidential patient information is sued for research and planning.

To find out more, please read the attached guidance or visit Overview – Choose if data from your health records is shared for research and planning - NHS (www.nhs.uk)

 

Information about your health and care helps us improve your individual care, speed up diagnosis, plan your local services and research new treatments.

In May 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about how it is used.

You can choose whether your confidential patient information is sued for research and planning.

To find out more, please read the attached guidance or visit Overview – Choose if data from your health records is shared for research and planning - NHS (www.nhs.uk)

 

13 Jan, 2023
New Dad Support Group

We would like to let patients know about a new course that TalkPlus have developed to support new Fathers. Research has shown that 1 in 10 fathers experience anxiety or depression after the birth of a child, however, it is actually believed to be of a similar level to that of mothers.

The 'New Dad Group ' is an online peer support group looking at the pressures of fatherhood with the opportunity to learn tools and techniques to help manage in a supportive environment. The next group will be running from 6pm to 7pm for 5 weeks starting on 25th January (for new dad's with a child up to 18 months old).

The course will cover:

  • the role of a father and the challenges that this brings
  • baby development and how to be involved
  • anxiety and depression after a baby with tools and techniques on how to manage
  • relationship changes

This would be for anyone with a baby under the age of 18 months, who appear to be struggling with their mental health and need support.

Please self refer via www.talkplus.org.uk . and mention the dad's group on your referral.

We would like to let patients know about a new course that TalkPlus have developed to support new Fathers. Research has shown that 1 in 10 fathers experience anxiety or depression after the birth of a child, however, it is actually believed to be of a similar level to that of mothers.

The 'New Dad Group ' is an online peer support group looking at the pressures of fatherhood with the opportunity to learn tools and techniques to help manage in a supportive environment. The next group will be running from 6pm to 7pm for 5 weeks starting on 25th January (for new dad's with a child up to 18 months old).

The course will cover:

  • the role of a father and the challenges that this brings
  • baby development and how to be involved
  • anxiety and depression after a baby with tools and techniques on how to manage
  • relationship changes

This would be for anyone with a baby under the age of 18 months, who appear to be struggling with their mental health and need support.

Please self refer via www.talkplus.org.uk . and mention the dad's group on your referral.

BBC Panorama Episode

Following on from last night's BBC Panorama episode about the UK's biggest GP chain, we wanted to reassure our patients that we do things differently from the practice portrayed in the programme.

  • We have 6 partners, 4 salaried GP's and a GP retainer working across both of our sites
  • Our nursing team is made up of 2 nurses, a nurse practitioner and 2 Health Care Assistants
  • We also have an Advanced Paramedic Practitioner, a Clinical Pharmacist and Pharmacy Technician working alongside the GP's
  • Physician Associates are complementary to the existing practice team , and are trained to take medical histories, perform physical examinations, diagnose conditions, and treat a diverse range of patients including those with acute and chronic diseases. PA's are always appropriately supervised by a GP
  • We are a training practice, hosting doctors from Frimley Park, giving them the level of supervision required depending on their experience
  • All of these clinicians play a critical part in helping the practice keep on top of the increased patient demand being placed on them
  • We do not have 1000's of letters waiting for a GP to see them, and have a dedicated workflow team continuously monitoring and coding these onto patient records
  • Our reception team are trained to signpost you to the right service and organisation for your needs
  • We have a duty doctor on site each day in case of an emergency
  • Safety is paramount to us and is under constant review with the partners. We are a partnership, not a commercial entity, and are run by our partners for the benefit of the local community and patients

We hope this gives you confidence that the practice on the programme, in our view, is an exception and not the sort of practice we believe we are. 

Following on from last night's BBC Panorama episode about the UK's biggest GP chain, we wanted to reassure our patients that we do things differently from the practice portrayed in the programme.

  • We have 6 partners, 4 salaried GP's and a GP retainer working across both of our sites
  • Our nursing team is made up of 2 nurses, a nurse practitioner and 2 Health Care Assistants
  • We also have an Advanced Paramedic Practitioner, a Clinical Pharmacist and Pharmacy Technician working alongside the GP's
  • Physician Associates are complementary to the existing practice team , and are trained to take medical histories, perform physical examinations, diagnose conditions, and treat a diverse range of patients including those with acute and chronic diseases. PA's are always appropriately supervised by a GP
  • We are a training practice, hosting doctors from Frimley Park, giving them the level of supervision required depending on their experience
  • All of these clinicians play a critical part in helping the practice keep on top of the increased patient demand being placed on them
  • We do not have 1000's of letters waiting for a GP to see them, and have a dedicated workflow team continuously monitoring and coding these onto patient records
  • Our reception team are trained to signpost you to the right service and organisation for your needs
  • We have a duty doctor on site each day in case of an emergency
  • Safety is paramount to us and is under constant review with the partners. We are a partnership, not a commercial entity, and are run by our partners for the benefit of the local community and patients

We hope this gives you confidence that the practice on the programme, in our view, is an exception and not the sort of practice we believe we are. 

14 Jun, 2022

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